Help Center
WHERE IS MY ORDER?
IF YOU ORDERED A DIGITAL PRODUCT (E-Book, Audiobook, Digital Art):
BookFunnel fulfils all digital orders and usually takes a few minutes for them to email you with the download link and instructions. In rare cases, it can take upwards of 15 minutes. Be sure to check your spam folder just in case, somehow, your email service provider has had one too many neat spirits.
If there's still no email, then visit my.bookfunnel.com and login with the email address you used to purchase ebook/audiobook/digital art. Alternatively, you can email them at: help@bookfunnel.com
Otherwise, you can also read or listen to your purchases across multiple devices via the BookFunnel app here:
IF YOU ORDERED A PHYSICAL ITEM (Paperback):
Lulu is my Print-On-Demand partner who handles all worldwide shipping of my books. It usually takes 3-5 days to print and ship each order, upon which you'll receive a dispatch email along with a tracking ID.
If you still haven't heard anything, contact us at: support@djjwatsonstore.com.
CAN I READ ON MY E-READER?
Damn right you can.
BookFunnel gives you the power to choose what e-reading device to send your ebooks/audiobooks/digital art to. Simply click the download link inside the email they send you and you will then be asked which device or reading app you’d like to choose.
Alternatively, you can download the free BookFunnel app (available on Android, Apple, and Amazon Kindle devices) or enjoy them in a web browser. The choice is yours.
If you find yourself stuck in a pickle, the BookFunnel team is just an email away at help@bookfunnel.com or visit bookfunnel.com/help/
There is always somebody at hand, ready to assist you.
WHERE CAN I DOWNLOAD THE BOOKFUNNEL APP?
Simply high-tail yourself over here:
WHAT IS YOUR RETURNS POLICY?
Visit our official returns page here:
https://djjwatsonstore.com/policies/refund-policy
I NEED TO CONTACT D.J.J. WATSON
Fret not. Drop me an email at support@djjwatsonstore.com and we will get back to you in 24-48 hours.