Help Center
WHERE IS MY ORDER?
IF YOU ORDERED A DIGITAL PRODUCT (E-Book, Audiobook, Digital Art):
BookFunnel fulfils all digital orders and usually takes a few minutes for them to email you with the download link and instructions. In rare cases, it can take upwards of 15 minutes. Be sure to check your spam folder just in case, somehow, your email service provider has had one too many neat spirits.
If there's still no email, then visit my.bookfunnel.com and log in with the email address you used to purchase your ebook/audiobook/digital art. Alternatively, you can email them at: help@bookfunnel.com
Otherwise, you can also read or listen to your purchases across multiple devices via the BookFunnel app here:
IF YOU ORDERED A PHYSICAL ITEM (Paperback):
Lulu is my Print-On-Demand partner who handles all worldwide shipping of my books. It usually takes 3-5 days to print and ship each order, upon which you'll receive a dispatch email along with a tracking ID.
If you still haven't heard anything, contact us at: support@djjwatsonstore.com.
CAN I READ ON MY E-READER?
Damn right you can.
Open your BookFunnel download link and choose your reading device or app. For Kindle, follow BookFunnel's Send to Kindle instructions. Amazon converts the EPUB for your Kindle or Kindle app. EPUB is also used by many other reading apps and e-readers. MOBI is a legacy format, so use the current Kindle option rather than looking for a MOBI file.
You can also read ebooks in the BookFunnel app or a web browser. Audiobooks use the listening options shown in BookFunnel, not the ebook Send to Kindle process.
If you find yourself stuck in a pickle, the BookFunnel team is just an email away at help@bookfunnel.com, or visit bookfunnel.com/help/.
There is always somebody at hand, ready to assist you.
BookFunnel downloads: recovery, audio and bundles
I lost my download email or link. How do I get my books?
Open your BookFunnel library and sign in with the email address used for your purchase. Select a book to see its reading, listening and download options. You don't need the original email to find a delivered book in your library. If you're still looking for the email, check Promotions as well as spam or junk.
My purchase isn't in my BookFunnel library. What next?
Check that you're signing in with the email used at checkout. If you paid through PayPal, check your primary PayPal email too. If the book is still missing, contact support@djjwatsonstore.com for purchase help, or help@bookfunnel.com for download or device help. Please contact support privately rather than posting purchase details publicly.
Can I keep audiobook files and listen outside BookFunnel?
BookFunnel can provide DRM-free MP3 files when the publisher has enabled that option. Check the audiobook in your BookFunnel library in a web browser for an MP3 download option. If available, you can save those files for your own listening in a compatible player. An offline download inside the BookFunnel app isn't the same as a separate MP3 file. If you don't see an MP3 option, contact us before assuming it's included.
Does a bundle arrive as separate books or one combined file?
BookFunnel supports both separate books and combined boxsets, so the arrangement depends on the bundle. Open your delivery email or BookFunnel library to see the titles and formats supplied. If separate titles are listed, open each one to access it; don't assume one download contains the whole bundle. If an included title appears to be missing, contact support@djjwatsonstore.com.
WHERE CAN I DOWNLOAD THE BOOKFUNNEL APP?
Simply high-tail yourself over here:
WHAT IS YOUR RETURNS POLICY?
Visit our official returns page here:
https://djjwatsonstore.com/policies/refund-policy
I NEED TO CONTACT D.J.J. WATSON
Fret not. Drop me an email at support@djjwatsonstore.com and we will get back to you in 24-48 hours.