Refund policy
Refund Policy
We offer a 60-day satisfaction guarantee on eligible products purchased through this store.
You have 60 days from the date of receipt to request a return or refund, subject to the conditions outlined below.
If you are returning physical products, you may be responsible for the cost of return shipping unless otherwise required by applicable law. Return shipping costs vary by weight and destination and will be confirmed when your return request is approved.
We reserve the right to limit or refuse future purchases in cases of suspected abuse of our refund policy, excessive returns, fraud, or other misuse of our services.
To request a return or refund, please contact: support@djjwatsonstore.com
Damages and Issues
Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. Where applicable, please include photographs of the issue so we can review the matter and work toward an appropriate resolution.
Digital Products
We stand behind our digital products and offer a 60-day satisfaction guarantee. If you are dissatisfied with your purchase, please contact us within 60 days of purchase to request assistance or a refund.
Exceptions / Non-Returnable Items
We cannot accept returns or exchanges for:
- Gift cards
- Personalised or custom-made products
- Undamaged print books that are no longer in resalable condition
Sale items may only be refunded where required by applicable consumer protection laws.
Exchanges
The fastest way to receive a different item is to return the original item (where eligible) and place a new order once your return has been approved.
European Union — Right of Withdrawal
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item in your order, without providing a reason. This window extends over weekends and public holidays.
You may cancel your order at any time before it has been fulfilled. Once fulfilled, you may initiate a return request directly from your account within the 14-day window.
To exercise your right of withdrawal, log into your account and submit a return or cancellation request from your order page, or contact us at support@djjwatsonstore.com.
For physical items (e.g. paperbacks), return shipping costs vary by weight and destination and will be confirmed upon approval of your request. Items must be returned in the same condition in which they were received, with proof of purchase.
For digital products (e-books, audiobooks), please note that the right of withdrawal does not apply where downloading or access has begun and you have expressly consented to immediate performance and acknowledged the loss of your withdrawal right at the point of purchase.
Refunds
Once we receive and review your request, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times vary by payment provider but typically occur within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact: support@djjwatsonstore.com